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FAQ
ITSFFFRESH is a pop-up gallery and publisher inside BLACK SHEEP, with flexible hours and a relaxed, vernissage-style atmosphere. Sometimes we’re here, enjoying a glass of wine and talking about art—sometimes we’re not.
Take advantage of the many offerings at BLACK SHEEP, explore our exhibitions, and connect with the artists. Let’s keep it fresh! 🎨✨
PURCHASING & PICKUP
Can I buy online and pick up my order at BLACK SHEEP?
Yes! However, you’ll need to schedule your pickup with ITSFFFRESH. Your order will be available for collection 24 hours after purchase (on working days). Our team will contact you to arrange the pickup.
Can I buy directly from the BLACK SHEEP staff?
Yes! You can purchase any artwork displayed on the walls at BLACK SHEEP. However, not all online items are available at the bar.
Can I pick up my artwork somewhere else in Lisbon?
No, we currently only offer pickup at:
- BLACK SHEEP
- FRESTA – our second project, featuring small artist publications and artworks.
Alternatively, you can opt for shipping to your address by paying a shipping fee. We do not deliver to hotels.
When can I schedule a pickup at BLACK SHEEP?
Pickups are available only during bar hours, from 18:00 to 20:00.
If you prefer an earlier pickup, it will be scheduled at FRESTA (Avenida Dom Carlos I, next to nº119).
I bought an artwork at BLACK SHEEP but can’t take it home the same day. Can you hold it?
Yes, but only for 48 hours. After that, the order will be canceled. We recommend paying a shipping fee to have it delivered to your home.
Can I pick up my order when the bar is closed?
No, pickups are only available when BLACK SHEEP is open.
Do you offer framing?
No, we currently do not offer framing. All prints are sold unframed, allowing you to choose a frame that best fits your space.
REFUNDS & EXCHANGES
Can I get a refund or exchange an artwork?
Original artworks: Non-refundable & non-exchangeable.
Prints: You have 30 days from the purchase date to request a refund or exchange.
SHIPPING
How long does shipping*take?
Portugal: 3–5 working days
Europe: 5–10 working days
International: 10–20 working days
*From the moment your is ready to be sent.