Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Unused and in the same condition as received.
• In the original packaging.
• Accompanied by a receipt or proof of purchase.

Please note: Original artworks are non-returnable.

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

• If approved, your refund will be processed and credited to your original payment method within a certain number of days.
• If denied, we will notify you of the reason.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your credit card company—it may take some time for the refund to be officially posted.
3. Contact your bank—processing times vary.

If you’ve done all of the above and still haven’t received your refund, contact us at itsfffresh@gmail.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Gifts

• If your item was marked as a gift and shipped directly to you, you will receive a gift credit for the return value. A gift certificate will be sent to you upon receipt of the returned item.
• If the item was not marked as a gift, or the gift giver had it shipped to themselves first, the refund will be issued to the gift giver.

Return Shipping

• You are responsible for return shipping costs. These are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
• Shipping times for exchanges may vary depending on your location.
• For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Need Assistance?

For any questions regarding refunds or returns, contact us at itsfffresh@gmail.com.