Politique d’expédition
Processing & Dispatch All orders are processed within 1–3 business days. Orders placed on weekends or public holidays are processed on the next business day.
Shipping Methods & Estimated Delivery Times We ship worldwide via CTT (Portuguese postal service). Estimated delivery times after dispatch:
- Portugal: 2–5 business days
- Europe: 5–10 business days
- USA & Rest of World: 10–20 business days
Customs & Import Duties — USA As of 2025, all shipments to the United States are subject to customs formalities, regardless of value. Your order may be subject to import duties and taxes upon arrival in the USA. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. IT'S FFFRESH is not responsible for delays caused by customs processing. We recommend checking with your local customs office for more information before placing your order.
Tracking All orders include a tracking number sent by email once dispatched.
Damaged Items If your order arrives damaged, you must:
- Send a photo of the damage to itsfffresh@gmail.com within 48 hours of delivery.
- Destroy the damaged print and send a photo as proof of destruction.
Refunds will only be issued upon receipt of both photos. No exceptions will be made without this documentation.
Uncollected Packages If a package is returned to us due to the recipient's failure to collect it from the post office or to be present for delivery, the original shipping cost is non-refundable. Reshipment will require a new shipping payment.
Lost Shipments If your order does not arrive within the estimated timeframe, please contact us at [your email] so we can assist you.