Refund and Returns Policy
Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging. Original artworks are exempt from being returned. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we'll email you to confirm we've received the item, along with the approval or rejection of your refund. If approved, your refund will be processed and a credit automatically applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before the refund is officially posted. Next, contact your bank, as there's often some processing time before a refund appears.
If you've done all of this and still haven't received your refund, please contact us at itsfffresh@gmail.com.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we'll send a refund to the gift giver, and they'll find out about your return.
Return Shipping
You're responsible for paying for your own shipping costs when returning an item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Delivery times for exchanged products may vary depending on where you live. For more expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we can't guarantee that we'll receive your returned item.
Need Help?
Contact us at itsfffresh@gmail.com for any questions related to refunds and returns.